Chabots are artificial intelligences used as virtual assistants. They offer many advantages to start-ups that use them to serve their customers. It is a tool that is already proving itself in large companies. Dive into the world of this article to discover the benefits of chabots for start-ups.
Customer service automation
This communication tool allows for a faster response to customers. It can be programmed with a large amount of information about the company. This information should generally address the problems that customers encounter most often. The other advantage of the chatbot is that it is used to welcome new customers on the company's website and networks. A welcome message can be programmed on the chatbot to acknowledge new messages.
The chabot is a daily monitoring tool for companies. Customers can ask questions and get satisfaction at any time of the day, even on non-working days. Thanks to the live chat, the company interacts immediately with its customer. No questions are put on hold or left unanswered. This is a very effective way of building customer loyalty and thus increasing the company's turnover.
Boosting sales and improving customer knowledge
This technology allows sales to be processed within a short period of time. With this technology, customers can place their orders directly on the chatbots. This allows sales to be processed more quickly thanks to a simplified process. They no longer need to come to the company or call to place their order. During a sale, a catalogue of other products can be presented to the customer to encourage them to make more purchases.
Chatbots are also programmed to collect information about your company's customers and leads. This information can be used to tailor products and services to the customer's needs. It is also an important pool for establishing a more effective and targeted marketing campaign.